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Admin + Client Experience

We are currently seeking an admin + client experience superstar to join our team!

Kinematics is a well established holistic health clinic conveniently located in Richmond. Our services include Physiotherapy, Osteopathy, Podiatric Biomechanics, Myotherapy, Remedial Massage, Clinical Pilates and Strength + Conditioning. We are currently seeking an admin + client experience superstar to join our team!

At Kinematics, we have established a strong and positive team culture within which every member of our team is valued. Our clinic has an energetic vibe with a motivated and passionate team of clinicians and administrative staff. We are proud of the client community we have created and all our core values focus on providing clinical excellence and client-centred care.

The working hours for this role will be a minimum of 20 hours per week with a full-time position available for the right applicant (we may consider hiring two part-time applicants).

This position is for someone desiring a long-term workplace with opportunities for career progression in administration, and training and career progression will be provided for the right candidate.

You must be a team player and be passionate about living and promoting a happy, healthy and active lifestyle!

Note: As we are seeking candidates looking for a long-term administration career, please do not apply if you are currently studying to become an allied health practitioner. 

 

Key Benefits:

  • Fantastic clinic location in the heart of Richmond.
  • Attractive remuneration and performance will be rewarded.
  • Be a core member of an exciting, modern and innovative health clinic.
  • Work alongside a friendly, passionate and experienced team.
  • Great facilities with lots of greenery, natural light and good vibes (including a coffee machine, gym access, sauna and showers).
  • Great team culture (including social activities and events).
  • Regular team sweat sessions.

 

The role will involve:

  • Being the friendly front of house face welcoming our clients into the clinic.
  • Using our clinical software Cliniko to schedule appointments, take payments, maintain patient files and generate reports.
  • Administrative support and other ad-hoc duties as required.
  • Light cleaning duties, including vacuuming, tidying and preparing consulting rooms, end of day close.
  • Actively promoting Kinematics services to potential referrers and clients.
  • Working at least one week night and Saturday shift per week.

 

Requirements:

  • Must have a minimum of 1 year of administration experience or extensive customer service experience.
  • Exceptional customer service and communication skills are vital as Kinematics offers a high level of client centred care.
  • Ability to work independently as well as closely within a multidisciplinary team of clinicians.
  • Willingness to learn and understand our unique approach to allied health so that you can coherently be the eyes, ears and voice of the clinic.
  • Strong computer skills and the ability to learn clinical software quickly is essential
  • High level computer literacy, including proficiency using Word and Excel.
  • The ability to be efficient, multi-task, prioritise tasks and be have great attention to detail.
  • Previous experience working in an allied health practice and using Cliniko practice management software will be highly regarded.

The remuneration package is negotiable depending on your skills and experience.

 

How to Apply:

If this sounds like the opportunity you’ve been waiting for, please apply via Seek with your resume and cover letter acknowledging:

1. How did you hear about this position and why do you want to work at Kinematics?

2. Why do you think you would be a good cultural and clinical fit within our team?

3. What does working as part of a team mean to you?